Return & Exchange Policy

Eligibility Criteria

Products can be returned or exchanged within 14 days from the delivery date, provided they meet the following conditions:

  • Condition: Items must be unused, unwashed, and in original packaging.

  • Tags & Proof: All brand tags must remain intact, and the original invoice must be included.

  • Exclusions: Sale items and clearance purchases are strictly final sale and cannot be exchanged or returned. Minor color variations due to studio lighting or monitor displays do not qualify as defects. Accessories, patches, or extra fabrics shown in promotional shoots are only included if explicitly listed in the product description.

Local Orders (Pakistan)

  • Size & Item Exchanges: Size or style swaps on full-priced items are permitted within 14 days of delivery via local courier, subject to stock availability. Return shipping fees and any price differences are the customer’s responsibility.

  • Defective or Incorrect Items: If you receive a damaged or wrong product, report it within 14 days. We will arrange a free pickup or reimburse your return courier costs via store credit once approved by our team. Replacement processing takes up to 3 weeks. Unrequested shipping reimbursements will not be issued.

  • Store Credit & Pricing Adjustments: Approved returns are issued via Store Credit (Online E-Currency) or direct item exchange. If a returned item is marked down on sale during processing, store credit will reflect the current sale price.

  • Fabric Care: Strictly follow care labels. Unstitched fabrics must be pre-soaked and dried before stitching to prevent shrinkage.

International Orders

  • Standard Returns: We do not offer returns or exchanges on international shipments.

  • Damaged or Missing Items: Claims for defective or incorrect orders must be submitted within 14 days of delivery. Upon verification, a replacement will be shipped. If stock is unavailable, a full refund or store credit will be issued.

  • Currency & Rates: Refunds or store credits are calculated using the prevailing currency exchange rate at the time of processing.

Refund Policy

Soukyfy operates under a strict No Refund Policy, with exceptions made only for defective items or out-of-stock orders.

  • Processing Time: Approved refunds are processed back to the original payment method within 14 business days. Depending on your financial institution, funds may take up to two billing cycles to appear.

  • Shipping Fees & Refusals: Initial shipping and handling charges are non-refundable. Refused parcels are ineligible for monetary refunds; store credit will be issued once the parcel reaches our warehouse.

  • Partial Order Issues: If a portion of an order is unavailable, a partial refund is issued. Full order cancellations due to stock issues are refunded within two weeks.

Authenticity Guarantee

To ensure genuine Soukyfy products, purchase exclusively through our official channel:

Soukyfy assumes no responsibility for products bought through unauthorized third-party resellers, social media pages (Facebook/Instagram), or unofficial platforms.

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